Terms & Conditions

Booking Policy

Your appointment is confirmed at the time of booking, and payment is taken on the day of your appointment. Where a booking fee is taken (for example when paying a deposit online), it is deducted from the total cost of your service on the day.

Cancellation & Rescheduling

We understand that circumstances may change. If you need to cancel or reschedule, we require a minimum of 48 hours' notice.

• Cancellations made with more than 48 hours' notice may transfer any booking fee paid to a new date.
• Cancellations within 48 hours will forfeit any booking fee paid.
• No-shows will be charged the full remainder of the appointment cost and blocked from future bookings until settled.

Punctuality

Please arrive on time. If you are more than 15 minutes late, we may not have sufficient time to complete your service to our standard, and your appointment may be cancelled resulting in the loss of any booking fee paid.

Patch Testing

Certain services require a mandatory patch test at least 48 hours prior to treatment. This test remains valid for 12 months. Failure to attend a patch test will result in the cancellation of your appointment and loss of any booking fee paid. We will not proceed with treatment without a clear patch test.

Bridal Services

Bridal bookings require a signed contract and a 50% retainer fee. The remaining balance is due 4 weeks prior to the wedding date. Travel fees are calculated from our studio location.

Members Club

Rewards points have no cash value and cannot be transferred. La’Mey London reserves the right to modify or terminate the Members Club program with 30 days notice to registered members.